Business Manager of Global Head T&L

The team

The role operates at the centre of ING's global Talent & Learning (T&L)domain. The mandate of the global Talent & Learning team is to ensure we can attract, develop, engage and retain the most talented individuals and help them grow and develop with us. Our job is to unlock our people's potential, across a global workforce in 44 countries.

In this role, you will report directly to the Global Head of Talent & Learning and contribute to the work of the different teams within our T&L domain:

• Our Talent & Leadership team, responsible of talent visibility, talent attraction and defining what it means to be an ING leader
• Our Growth & Career team, in charge of talent development and career opportunities
• Our Diversity, Inclusion & Belonging team, focusing on structural and behavioural change.

Role and Responsibilities

As a Business Manager,your role is essential to support the deliveryof the end-to-end agenda of the function. The role requires exceptional organizational skills, the ability to create structure and alignment through clear process and follow-through, a sharp focus on delivery and the ability to communicate and partner with a wide range of stakeholders. It offers tremendous growth potential, with key responsibilities including:

• Advise and support the Head of T&L in the development and execution of strategic agenda.
• Partner with the Global Head of T&L to accomplish the function's objectives.
• Monitor the progress towards our Talent & Learning priorities.
• Gather, analyze and interpret business information in order to advise on financial, business or people decisions.
• Prepare briefings and coordinate input from delivering parties.
• Acting as a sparring partner, sounding board and trouble shooter for the Head of T&L.
• Design and implement structure to ensure the smooth operations of the global T&L function.
• Build the operational infrastructure to support effective team working – from optimising collaboration (using MS Teams capability) andfaciliating communication (via a cadence of engaging management team, broader team and key stakeholder meetings or other communication methods) to building highly organised work plans.
• Work closely with Finance to monitor and steer the financials of the function, including headcount and budget.
• Ensure we remain compliant and act as a coordinator for the team when regulatory requests arise (e.g. coordination of CSRD for Talent & Learning).
• Manage the leadership team meeting agendaand follow up on actions.
• Build a trusted relationship with the management team members to support positive team dynamics and good collaboration.
• Act as a linking pin within the team and with other departments, the Business Managers in Global HR, and the T&L leads across countries.
• Quality assure team deliverables, ensuring consistent standards and tone of voice with a strong emphasis on copywriting presentation and papers for key stakeholder meetings, such as MBB and HR Management Team.
• Proactively improveT&L projects, processes, and ways of working.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

To succeed in this role:

• You have exceptional execution capabilities with a high level of attention to detail.
• You are a strong communicator, with excellent use of PowerPoint to tell a compelling story and fully master the English language comparably to a native speaker level.
• You love creating structure – figuring out how to sequence, align, order and review work and ways of working to get great work done in the best way possible.
• You have strong data analysis skills, change and project management skills.
• You are able to set priorities in a fast-paced environment and escalate issues in a timely manner.
• You're known for judgment, discretion, and integrity – handling sensitive data and information with care.
• You have sufficient gravitas to work with senior management, and can work both independently and as part of a team.
• You can navigate through a network of relationships within the company, including applying your empathy and cultural sensitivity abilities.
• You are hands-on, proactive and resourceful.
• You are curious to experiment new AI tool, such as Copilot
• You'reinterested in broadening and deepening inthe fields of talent, learning, leadership and diversity & inclusion.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• A gross salary between 5.212 – 8.388 EUR based on 36 hours per week
• 24-27 vacation days depending on contract
• Pension scheme
• 13th month salary
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• 8% Holiday payment
• Hybrid working to blend home working for focus and office working for collaboration and co-creation
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues