About the job:

Are you the service-orientated Institutional Account Manager we are looking for? Do you have an interest in financial products and building strong relationships with institutional clients? Then we would love to invite you to join our Institutional Service team in Netherlands.

We take pride in a high satisfaction and aim for improving the overall customer relationship. The Institutional Service desk is the key point of contact for all day to day operational queries, as well as complex issues for our institutional clients. You will be responsible for delivering a high level of service to our Asset Managers and Financial clients.

Key Responsibilities:

A diversified portfolio of Asset Managers and Financial clients
Key point of contact for day to day, operational queries and escalations for your portfolio of accounts
Actively participating in the development of our partners through education
Dealing with clients’ queries and resolving escalations
Investigating more complex partners’ requests together with specialists and relevant stakeholders
Identifying customer needs and being the voice of the client within our organization
Owning small projects to improve/develop services that result from customers´ needs

Your Profile:

Minimum of 1 year account management, middle office or client facing operational role in the financial industry
Strong communication skills
Fluent in Dutch and English
Additional language (preferred French) is advantageous but not essential
Ability to work under pressure and set the right priorities in a dynamic environment
Structured approach with a good sense of details
Passionate and positive attitude
Willingness to take ownership; a self-starter

We offer:

We aspire to be a non-hierarchical, purpose-driven organisation. At Saxo, it is not about entitlement; it is about impact – no matter where you sit in the organisation. A good idea is always taken seriously and you can truly make a difference.

When you work here, you become a Saxonian. Obviously you will get an attractive compensation package. But we also invest in your personal development and offer you large responsibility from day one. We encourage an open feedback culture and a supportive team environment. If you show a collaborative spirit, drive and passion, your learning curve will be steep and your (international) career opportunities with Saxo immense.

At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!

How to apply:

Click the Apply button to create an account and upload your resume (and a short motivation). We look forward to getting to know you better!

About Saxo Bank

Support our purpose

We believe access to global capital markets is not only for the privileged few. Our vision is to enable people to fulfill their financial aspirations to make an impact. That’s why we use the power of technology to deliver clients what they need, when they need it in a user-friendly and personalised experience. We aim to deliver the world’s most user-friendly and personalized trading and investment platform experience, which gives our clients exactly what they need to make more informed investment decisions.

Work across borders

As a fintech pioneer founded in 1992, we focus on clients, quality, speed of innovation and use of disruptive technology. Headquartered in Denmark, we employ more than 2,000 people across 60 different nationalities globally. We have offices in key financial centres around the world including London, Amsterdam, Singapore, Shanghai, Hong Kong, Sydney, Gurgaon, Tokyo and Paris. With our global footprint, you can impact how people trade financial markets worldwide.

Be part of a unique journey

Do you want to work for an extremely ambitious organisation at the cutting edge of banking and technology? You’ll be joining a company that:

. Continuously strives to improve the Saxo Experience and exceed our clients’ expectations.
. Always invests in the future
. Builds unrivalled platforms for seasoned and experienced investors and wholesale clients that provide real-time access to global capital markets.
. Consistently wins the highest accolades for our platforms, products and services.

Own your future

So, if you’re up for the challenge of breaking down barriers in global financial markets, we’re always looking for ambitious and enthusiastic people who share our passion for clients, technology and innovation and can bring new perspectives to our diverse team.

At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!

For more on our story, culture and identity, please read the Saxo Bank Foundation, written by our CEO and founder Kim Fournais.
More about Saxo Bank